Elektron shop appears to be broken

Every time I get to the payment stage, the system throws an error.

I’ve raised a support ticket.

Anyone else getting this?

probably still in beta

Holy cow!

It’s showing multiple orders on my account! One for each attempt to buy an item.

I really hope they’re not going to attempt to charge me for these orders!

Edit: I’m told these orders are temporary and I won’t get charged. Phew!

last time I checked, i REALLY had to put down a phone number , off course was just random numbers…make sure u have filled that field out with numbers

EDIT; was really happy to have received my Tshirt and Overhub in outstanding quality, decent customer support without any hickups! :slight_smile:

ALLES IST FREI!

Omnia sunt communia motherfuckers!

It was (and perhaps in some way still is) possible to order something without entering a phone number. However, one reason that the logistic/shipping department asks for a (preferably valid) phone number is that it is actually required by UPS when creating the shipping labels.

AFAIK: if UPS in turn, for any reason, are unable to deliver a package. They prefer to be able to contact the recipients to re-organize an delivery (different time/adress whatever). So…

[ul]
[li]An order without a (phone) number, will just be put on hold at the logistic/shipping department.[/li]
[li]And if filled up with just random numbers, it may in the end just mess things up for no one else than he/she who awaits that delivery. Which could make the delivery delayed several days or in worst case even leading to the package being returned to Elektron.[/li]
[/ul]

AFAIK, regarding the webshop etc. They are working on the issues. However, if anyone of you feels a bit unsure of something that seems/looks odd, don´t hesitate to contact support.

i have the same issue! :open_mouth: still havent been able to purchase a pack

Sorted. Support guys have had to process the order for me manually.

I suspect it’s related to me trying to order via a debit card rather than PayPal.