Model:Samples build quality

Elektron Gear Model:Samples
#45

thank you! did you send it to and got it back from Elektron and if, how is it now? or you did not send it as you do not mind the small gap…

#46

waxdoctor:

“issues regarding the underneath of the case not closing properly.”

I suppose it is the very thin gap around the corners of the machine… mine has it too

Did someone ask elektron support if this is “normal”?

Hi Ess,

any knowledge about that issue as well?

“issues regarding the underneath of the case not closing properly.”

thanks a lot!!

#47

Had my Model:samples less than a year and I’m already sending it off for a second “repair”.

My function (FUNC) button keeps coming loose on my Model:Samples. This happened to me in January (had the unit for less than 6 months) and after contacting Elektron through their website they eventually got around to “fixing” it for free in February- it took about a month of very frustrating and slow email exchanges.

I say 'fix" because it was sent back, but the exact same issue (loose FUNC button) started reoccurring this week- A month after it was returned!

Has anyone had any success with actually getting a unit that can handle a month of moderate use?!

#48

Have had mine since early Jan.
Use it all the time. No issues.

#49

I think you must’ve been lucky enough to get one of the second batch then, as the early versions just seem useless and broken. An experience I paid full price ($399) for, and having to send it off monthly for useless “repairs” I’m more than pretty aggrieved.

#50

Mine was definitely not from the post NAMM 2019 first batch.

#51

Cool. Doesn’t help that mine is trash though.

EDIT: Sorry misread your reply.

#52

I can understand why.

I was just adding insight to your question:

But it looks like that may have been a rhetorical question that I wasn’t meant to answer.

2 Likes
#53

I’m sorry mate I’m just so frustrated. This unit has been a disaster for me and Elektron just keep fobbing me off with useless monthly repairs that don’t fix anything. I’m reaching the end of my teether with it. It’s essentially $400 down the drain as the broken FUNC button makes the unit unusable.

Sorry I misread your reply too and thought it was mocking my situation- Are you saying yours wasn’t one of the early builds?

I would expect more than a month or three months of usage, I want to hear from people that have had it a year without issue. I just don’t believe they exist.

#54

I have just purchased one of these and to say I’m not impressed is an understatement. Very poor build quality. You get what you pay for.

  1. The lcd screen had a big scratch across it
  2. The headphone jack didn’t work properly
  3. The track pads 1-6 are awful! They don’t respond very well.
  4. Transfer program/model samples kept crashing during transfer forcing me to pull the power lead out as nothing else would work.

I’ve tried adjusting the velocity settings for the track pads but it’s no good even on full velocity. It keeps missing hits now and then which is so annoying when you’re trying to jam a pattern in or muting things on the fly.

Glad it works for some, but not for me. I’d rather the proper elektron stuff.

Thanks

Introducing Model:Samples
#55

Have you removed the screen protector?
Common mistake that people don’t realize it has one, and that’s what is scratched, not the actual screen.

2 Likes
#56

Didn’t remove it as it’s been sent back now. Fair enough if it’s the protector scratched. The rest of it I find poor. Not hating, I’m a big elektron fan, hopefully it’ll help someone else out in future and let the elektron team know users thoughts.

#57

Which version of transfer?
Which MS OS? (it’s been updated recently to fix transfer issues)

Ah, too bad. A few of these issues we could have helped to remedy.

1 Like
#58

I just got my model:samples the other day. I’m having a lot of fun playing with it but I’m disappointed that it came slightly warped. When pressing buttons it wobbles a millimeter or so which is very annoying. I’ve got a piece of folded paper under one of the corners which stops the wobbling but it’s still a bit depressing to pay so much for a plastic box that won’t sit flush on a flat surface.

1 Like
#59

You can “unwrap” it by bending slightly in the opposite direction. It happened to me once with the electribes which are metal body with plastic bottom.

1 Like
#60

I think that got rid of about 80% of the wobble, which is great because now it only flexes slightly rather than “tap” back and fourth on the table which is what bothered me.

thnx for the tip, you made my day.

1 Like
#61

most welcome, this kind of things happen because of some temperature tolerances in assembly vs storage conditions. Hardly any manufacturing flaw. I don’t own the machine but I’ve seen teardowns showing the MS having a lot of screws holding the main circuit inside hence the sturdy, solid feel. I’d bend it until it sits straight without being afraid.

1 Like
#62

Hi, I am listening to your (great) Elbphilharmonie set. Can’t help but notice you switched to the digitakt. Did you get fed up with the samples - or is there any other advantage (when performing live) other than the obvious build quality? I am quite biased, I personally like the parameter per page workflow of the digitakt but I am really curious on your take on this.

Cheers,
Daniel

#63

My func button just broke for the 2nd time. It’s really sad because the Model:Samples is one of my favorite devices and the only one that has such bad build quality. I wonder if Elektron will repair it because the warranty time is over.