Waiting for our Syntakts to arrive

I think it’s fair to put a lot of blame on fedex.

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You’re probably right. FedEx is, by far, the worst shipping company I’ve ever dealt with. I never have even remotely the same amount of BS with other ones as I do with FE.

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Dang. Guess we just got shafted and have to wait.
I hear there’s bugs anyway - maximum copium- :cry:

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No and I don’t think they know it either.

Just want to chime in that we are aware of the issues with shipping with Fedex from Sweden to North America at the moment. Normally the orders should arrive within just a few days. For the orders already in transit there isn’t anything we can do unfortunately, but we are looking into how to make sure that new orders are sent and delivered without delays. Very sorry for the inconvenience, truly feel your frustration in this…

With that said, not sure if this affects all packages sent to the US so keep checking the tracking info.

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Received my DHL notification: due for delivery tomorrow. Just in time for inclusion in my Modular World 2nd Anniversary performance. :slightly_smiling_face:

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Appreciate the update. As I mentioned I’ve always had a good experience ordering direct from Elektron so no qualms from me here on this front.

FedEx on the other hand…

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I always forget that people outside of the UK have not had to deal with the utter hell that is Hermes.
You’re lucky if your parcel ends up on the right street, let alone the right house, and don’t even try to imagine you might get it handed to you even if you’re home.
So bad they’ve had to ‘rebrand’ as Evri to try and get people to forget.

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My orders from Elektron have always been delivered to me in the US within a few days, but they were sent through UPS. My ST is still in Germany. FedEx suuuuucks

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How about a free exclusive new machine for those that have units caught in Germany… that would ease my pain… lmao :rofl:

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Just got shipping info from Sweetwater. I ordered within an hour of it being on their site.

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Interested to hear what you will be creating with Syntakt

I loved your Cycles videos and music

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Just got my DPD notification, mine will be here tomorrow, ordered on 26th April from Andertons UK. :slight_smile:

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My box is stuck in Germany at the FedEx Hub there, (And thats okay!)

We’ve waited months, what’s a few extra days :slight_smile:

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Thanks for the reply and support on this… Didn’t think it was on your side, but it does seem like fedex is not prioritizing additional space to alleviate the back log… I think anyone who’s “late” package stranded in Cologne feels the same way! Honestly this was the first time I ordered directly from elektron since I preorder a machinedrum way back when… that came DHL, but that had different problems back then.

I think we will all survive… if anything having the package on it way but not being able to play with it makes it so I don’t have anymore GAS…

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Same here! I ordered on release date around noon EST. Finally!

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Dieter says delete.

It looks like FedEx shipments in Germany are on hold, but most of them will resume on Friday, April 29.

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things moved quickly once the shipment left Cologne yesterday afternoon. I was expecting another day or two on this end but the package is on a truck out for delivery today.

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For info, looks like my direct from Elektron order arrived at home in the UK today via UPS. Unfortunately I don’t get back until tomorrow, so won’t know if it’s in the box until then :sweat_smile: