Bought brandnew Digitone but screw on the frontplate is missing

Hi Nauts. I bought a brandnew digitone and only used it in the evening the first days so i didnt mentioned lt…but few days later i saw a small hole on the frontplate where a screw is missing. Ok then no problem. Contact support and ask for a new screw to fix the hole. 2 weeks later or so an envelope arrived but watch yourself. Something went completely wrong at elektron user care.
This is no joke.

Not cool they should have got that right.

But take no offense, did you buy the digitone used? Because it looks well used

no brandnew

How did the space between the sockets at the back get so filthy so quickly?

(I have a dust problem in my mancave due to ‘someone’ dremelling protoboards, but still takes me a few months to accumulate that sort of furry coating on exposed items)

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Sharp eyes lol