Digitakt not connecting to computer Windows 10

I ordered a digitakt and received it a few days ago. The first day I had no issues with the USB connection into my Windows 10 computer. Second Day, the device would randomly cut in and out. And now today, the device wont even recognize on my computer. It now pop’s up as unknown usb device. I have tried every port on my computer, and different usb cables. The provided elektron one is not working as well as any others.

USB CONFIG SET TO MIDI

Ableton not recognizing Digitakt

Elektron Transfer not recogizning Digitakt

Nothing is recognizing it.

Any help with this would be greatly appreciated :frowning:

Open a ticket with Elektron support. Sounds like it may be a DT issue rather than your computer.

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yeah, that’s what I was thinking. Opened one up, hoping they get back to me soon :frowning: