I’ve searched the forum and was unable to locate another post exactly describing my issue.
I recently purchased my DT used and did not put together that I was experiencing an issue at first. Unless the master volume on my unit is turned all the way up, the output is nearly inaudible. Between 3 and 4 o’clock (just under all the way up), there is heavy distortion and the output is unusable. The issue is present regardless of using headphones or direct in to monitors. Test mode does not identify any errors however moving the volume pot around in this mode does not trigger any kind of response. I have opened a support ticket, but was curious if anyone has experienced an issue like this. I’ve seen one other thread where a similar issue was discussed but not very extensively and the problem did not sound to me exactly like what I am experiencing. I can provide audio samples if needed.
I have the same issue. Volume pot is the only potentiometer (not encoder) on the device, and mine is also “scratchy”, i. e. produces same kind of noise that you described when turning it.
Authorized service is not available in the country of my current location, I asked Elektron to send\buy a replacement encoder from them, but didn’t receive a reply regarding it. Probably should open another support ticket
Sending to Sweden isn’t an option for me unfortunately, since I’m in South-East Asia at the moment. The issue itself doesn’t bother me too much coz I don’t play live, but I’d like to get it fixed eventually still.
Bummer to hear that. I guess now I’ll just play the waiting game. At least I can still use it in the meantime if I just dime the volume and adjust levels via my mixer.