DN loses changes on power off

Elektron Gear Digitone/Digitone Keys
#1

I just bought a DN and have been thoroughly enjoying it!
However, it seems to behave different than the DT I have. When I make changes on the DT (patterns, sounds, etc.) and power off, they are in the same state I left when I power back on. For the DN, when I power off, I lose all changes unless I save the pattern to the project.

In fact, every time I power on, all patterns are blank and all tracks are the default sinewave. I need to reload the project to get everything back. If I don’t reload the project (and try to save a pattern for example), I get “N/A: Unsaved project” error.

DN OS version 1.31 (and a “D” on the left of the startup screen).

Is this a setting I can change? Do I need to return the DN for repair?

Thanks for any help!

#2

Have you contacted Elektron support?

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#3

This is not how my Digitone is behaving, it saves all states all the time, just like on the Digitakt. It sounds like something may be wrong with your device.

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#4

Thanks, I was worried that was the case. I will try contacting Elektron, or get the device returned where I bought it.

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#5

I would first contact Elektron, so that they are aware that something is wrong.
In case it’s some kind of bug, it’s better if it’s identified.
I would also contact the reseller to cover myself and let opened a door to return it.

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#6

So just to provide some closure on this, the Digitone unit had some sort of defect and has been returned (and will make its way to Elektron), and I now have a replacement unit that works great!

If you’re curious, Elektron recommended checking test mode and running a factory reset (from the startup menu). Test mode showed no errors and the factory reset did not make a difference.
I also tried empty reset (no difference), downgrading to firmware 1.30 (no sounds!!), and re-upgrading to 1.31 (same issue was present). Perhaps this info can be useful to someone in the future…

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