^
thanks Ufuk - my machine is being collected & replaced with a new one.
Shame about the delay that’ll be involved but hey, it’s just one of those things.
Big props to Elektron for sorting this so swiftly & efficiently - cheers guys. 
Thanks Ufuk my ticket is :5653
Yes same problem here more or less, unpacked, os update, but Pads don’t response to triggering sounds, can only trigger the sounds using the trigs… big bummer…
Thank you for looking into it.
Hi DD,
There is no Support ticket #5653. Please PM me with your elektron-ID or any other information so I can find it.
Cheers
Sorry Ufuk, It was 5563, but the good news is I managed to get it to the awesome guys in the LA branch and they managed to fix the problem!
One happy customer once again.
Thanks again for checking in.
Doron.
The pads don’t work on mine either. Ticket #5721