I got my unit back and it does the exact same thing. I was told they reflashed it. I guess it didn’t help.
Update 2
I will get a replacement. I was told that the issue I am experiencing could be caused by a software issue, so a replacement might not resolve it, but it is also clear that I am experiencing it a lot more than others.
Reflashing and reinstalling the OS via Elektron Transfer are apparently different things as well, so my attempts with Elektron Transfer were probably not enough.
Update 3
I got my replacement a while ago and it seems to be working fine for now.
Original post
My Syntakt regularly freezes when I turn it on for the first time for the day. The boot logo appears then nothing. Sometimes I get a black screen, sometimes I also hear a buzzing noise that is slowly going up in frequency.
Test mode shows no errors.
The issue is always resolved by rebooting the device.
This in fact happened the very first time I turned on the unit, and after repeated reboots (with waiting 30 seconds in-between) only a factory reset made it boot up.
I am already in contact with Elektron support and I’m doing some testing to rule out my environment as a cause before I send it back.
A little bit about my setup: I use a power strip with a switch and I turn that switch off after I am done using my music desk.
I always turn on the power strip first and then my Syntakt.
I always turn off the Syntakt first and then the power strip.
Something like this happened to my Digitakt a few times but not to my Digitone. Elektron support claims that this is caused by some bug affecting a super capacitor.
I’m wondering if there are others with this issue.
I had this happen when I was experimenting with an older 12V DC battery powering the ST. Concluded that it was insufficient burst voltage for boot up.
Confirm you’re using the included power supply, perhaps try other 12V 2A PSUs you may have laying around, and if it continues, contact support, as you still have a couple years warranty remaining.
This is issue happened first with the original power supply, right after unboxing the unit, in my kitchen.
Then again in my living room, where the unit currently lives. I changed to the power supply of my Digitakt and it crashed on me twice, all while sitting idle. Not sure if it is a coincidence or not though because the same crash also happened right after unboxing the unit and getting past the boot animation.
Yeah that’s not normal at all and I believe a faulty unit for sure. However I doubt anything firmware related would help but I wonder out of being curious, just try and upload 1.01 firmware again and see if there’s any change. I mean just maybe the firmware got corrupted somewhere, worth a try maybe?
My Digitone was doing this, so back to the store it went and they replaced with it with a new one from the factory. Afraid to have some buggy stuff happen in a live setting.